This post is sort of a continuation to my previous post on being a self employed IT techician.
Although I haven’t been trading for quite some while, I had one of my old customers contact me regarding a monitor they bought from me. It was an eBuyer own brand 19″ TFT monitor and cost £100 or thereabouts two years ago. It had randomly stopped working while in use.
I attempted to put an RMA request through eBuyer’s website but initially it wouldn’t let me as eBuyer claimed the product had a one year warranty…bugger…I sold it with the advertised 3 year warranty. One phone call to eBuyer later they had admitted that it was originally sold with a 3 year warranty and accepted the RMA request. They arranged for it to be collected on Monday via Citylink courier.
Two days later I received an email from eBuyer stating that the item had been found faulty. In due course I received yet another email stating that they no longer carried this monitor in stock. Because of this they credited the full amount to my eBuyer account for me to buy a similar item. I managed to purchase another 19″ tft screen for my client, a branded Fujitsu item this time – much better quality than the last and some very good reviews.
I had the new item by Thursday morning, cue one very happy customer. Well done, eBuyer! A very smooth & RMA procedure. I would rather not to have to deal with anymore though!
